Cap'n Games, Inc. - Sparks, Nevada

Anytime Anywhere Piano & Moving Company LLC

Updated review.
Have been back a few times since buying things here and there and definitely have been an improvement. To me it means a lot as a business owner that you addressed these issues. Because I know exactly how it is. The fact the issues were addressed means a lot to your customer base. I don’t know that about the system. Which btw works amazing. Everyone there was always nice and helpful just didn’t seem so confident in store police’s or general knowledge. But since then I have nothing bad to say and have experience five star service. All games working perfect! And I notice blitz 2 didn’t make it back in the shelf which was a good thing. - Start of original review. Honestly really let down. Bought an original ps3 (which worked fine minus missing cosmetic piece on the front-common) it came with a controller, power cord and hdmi. The original ps3 controller that came with had a bad dpad. I also bought a ps3 game. Which was very dirty but I took a chance. Game was about 50$ for a ps3 that didn’t even work. Went to a black screen. Other games worked. So it wasn’t ps3. Took controller back and they swapped for generic and no store credit. Even though the ps3 controller is worth more then the generic. I’m sure I paid that price when buying the ps3 for 250$… so that was a let down. The game was returned for store credit. Which was cool. But my issue is alot of this stuff doesn’t even look like it was tested. Also very dirty used equipment. At least take pride and clean the stuff. The employee was very nice but wasn’t much more help then that. When asked if stuff works or will work it was a not so confident reply of … if it doesn’t work bring back for store credit no cash refunds. Which almost seems like a scam just to get you to buy stuff that potentially doesn’t work. Then not Giving you cash back making you buy more product at the store because of the In store credit. There were three employees there when I went in and I’m not sure if one he was definitely playing video games and when asked to help other customers was hesitant in doing so. While one person sat in the center of the store on the computer, watching YouTube videos or something…. One cool thing about the store is they have a lot of retro stuff around including original boxes, which is really cool to look at that gives you false hope in believing that they probably have that item in stock. I’ve been up and down. Men for a while, and have seen the store and always wanted to go in and it was just kind of a let down after the whole experience.

Chris

Great video game store, you can find many throw backs here and some hidden gems.

They offer repair and maintenance services for your consoles, they also have deals on refurbished systems.

Somewhat pricey on tittles but more convenient than ordering from Amazon.

Tyler Root (Fryler Spud)

Cap'n Games is a clean establishment, with an array of video games dating back to the Atari, all the way to more modern. They sell consoles and gaming accessories (both practical hardware, like controllers or memory cards, and impractical like keychains), too.

They have friendly staff, most of whom are knowledgeable. They have raffles and even host tournaments. If you're looking to pick up some retro games or expand your collection, I'd stop here first. They've got some rare gems.

I personally don't trade anything in anymore due to game preservation and wanting my own collection, so I can't speak to the trade-in value ratio. What I do know is they have a large library, and if you want to be notified about a rare game that comes in, you can be put on a list.

Raughn Douglas

Check your purchase before leaving the store. Been a few cycles with this place. Good crew, then bad crew. This place brings alot of joy. But I've had enough bad experience that today was the last straw. Between 3 employees all helping me, being the only guy in the store, I was sold a game that was literally held together by tape inside. Either no one checked this game worked, or though that would be fine. Either option is unacceptable. If you have it on the sales floor, it should be ready to go home with someone. Also Jon is probably the worst customer service rep I have ever seen in this store.

Jordan Mette

Good game selection, some ive forgotten about and enjoyed again, they can even fix some stuff for a decent price.

Jesse Smedley

I called ahead for a Wii U console and everything that comes with it hoping to support a local game store, I arrived timely to a dead-eyed staff that charged me FULL PRICE as if I bought the console online refurbished, forgot the sensor bar, forgot the stand for gamepad, provided nothing I needed. I can't honestly write in more scathe, I had to stand there and interrogate them about the system I was buying, decided to trust them; honestly this game store is a bazaar. Shop online and allow these grifters to go out of business like they deserve, this trend of scam game stores needs to die.

Edit: I just tried to salvage my night I planned with my wife by atleast watching her play on the gamepad to find.. the games I bought were just empty cases. Very cool.

Juan Perez-melchor

Got great condition game for my collection!

Aaron Maestas

Great store! Wide variety of games, I see people saying it’s mostly a vintage shop but they still had a good variety of newer games. The employees were fantastic, very nice and helpful. Very affordable games as well. Only issue I had was with the speed of the line, but it wasn’t much of an issue anyways. Will definitely be coming back soon!