Golden Goose San Antonio - San Antonio, TX

The Alamo Critic

It's my 1st time at this store. I was in the spirit of buying something unique. As soon as I walked in, I was greeted by Michael. He was very attentive, personable, and knowledgeable. The store offers a variety of beautiful shoes and clothing for everyone. I tried several pairs of sneakers until I found the perfect one for me. These shoes are VERY comfortable, and if I'm willing to splurge, I'll do it on good quality shoes. Needless to say, I had a pleasant experience shopping at Golden Goose. This store has a sneaker maker who will personalize your new shoes. It's fun watching her create masterpieces. They offer cold drinks, including champagne, while you shop. I will definitely come back again! Come check them out for yourself!!

jam

Entering the GG store, we were greeted by the bright lights and welcoming environment and friendly staff making it a memorable first experience . I tried on a couple of pairs, the helpful staff guided me through choices. As I walked around in them I realized that they quite comfy . Unfortunately they don’t have half sizes for those that require arch supports.

Jack Kizziah

We bought we shoes for my spouse there. The sales reps offered the additional laces and had my wife pick out the ones she wanted. After we approved the purchase, she went to package the goods and came back. We drove home to find out the laces were not included the next day. Drove an hour commute the following day to request the laces. They brief there was a miss communication the 2nd pair laces were nit free. Which is perfectly fine. Either way, we wanted them the previous day, and she knew that and confirmed by showing us the ones requested. So either way, we would have paid for them and got them that day.

There for due to the additional hour drive and time investment. I asked for a minor discount and we could still buy the laces which were 70 or 90 dollars. They refused discount, even a 10% stating it's not allowed.

They apologized, stating their sales reps' primary language is not English and might not have been an effective communicator.

I found this rude for the person to consider the girls' english was perfect and even spoke slang words in proper context. Asked for the supervisor to possibly approve. They said it is out of town and would say no anyway.

Mind you, I do not blame the girl rep. Mistakes happen. There is no need to reprimand. However, store wise, a small discount accommodation for waste of time and gas would have been nice.

Marq Vaughn

This store has the rudest most entitled employees on the planet. I do not enjoy hearing racist remarks about guests and their own employees. And on top of that, the shoes aren’t even worth acting that way. Will never come here again. Needs Better Staff. Wish I could give a zero star

Roger Gilbert

Marco always helps me out when I’m in need for a new pair of Golden Goose’s, does an amazing job.

gabby delgado

I am very disappointed with my experience with Golden Goose. Shoes were ordered on the 27th of December and both UPS & Golden Goose went ghost when I did not receive my shoes on the promised date. When I called to check where my order was on the 3rd of January, they tried to tell me my order was placed on the 1st “which is why it was taking so long”. Needless to say my order was sitting in a store I ordered from waiting to be packaged and sent for 8 whole days. The shoes were re-ordered yesterday, the 3rd of January and we were promised over night shipping. The shoes did not arrive today!!! Horrible service…

Queen Of the South

Michael provided a 5 star service. When the store or the store at large inventory did not have the shoe type and size my daughter was interested in, he called other stores until he found the pair. While shipping is free if you order it from the store, I needed them it n a couple of days so I had to pay for the expedited shipping. When I found them online with free 2 day shipping through Shoprunner, he was perfectly fine in me ordering them from another store. He said not to worry (after all that work over a day and a half)) because he wanted me to be happy with any Golden Goose purchase. How awesome!

Neo Seneca

My wife looks great in these shoes. They’re not cheap, but it’s a good product. All of the sales people were helpful and kind. They were up front about the No return policy, but they were able to help us with an exchange