Tory Burch Outlet - San Marcos, Texas

Chirag Shah

Excellent collection and very good pricing and do ask sale assistant Valerie.

Highly recommended.

Roxanne Roxanne

Omg this place was insanely packed! Great sales I guess ?‍♀️

Nenad Tokic

Horrible and awful customer service they just lost customer forever not just this store but all of them Tory Burch stores I won’t go into details because I am so mad but be very careful when doing business with them and try to avoid them

Rita Patterson

7/8/23: Was not immediately greeted at the door. There was 2 associates standing right by the door but they walked away when they saw me and I know I made eye contact with one of them and smiled. Makes me feel like they only cater to certain people who look like they're going to buy a lot and say their name when asked "did anyone help you today?" at the register...People who came in after me were greeted from several feet away "WELCOME IN" but I was not. I liked a pair of sandals and asked an associate who was the only associate standing in the section for a size to be immediately told "We will let you know if we have that size when someone else frees up." So I go run after someone and ask for a size and as she's looking in her handheld, another customer comes up and asks her something so she stops looking for my size and walks the other customer to the item and comes back a few minutes later to tell me they did not have the size. At least she could have had the decency to tell her other customer "give me just a moment." OR told me "I'll be right back."...Anyways, I forgot to look for an item since I was mad at the service I got. When I walked back in the store after a few hours holding an expensive shopping bag from a luxury designer, I was immediately greeted by 2 people and FOLLOWED. Associates here need to stop judging customers. Not everyone dresses up nicely to go shop at an outlet mall in 100+ degree weather by themselves.

Mrs. Favor Ain't Fair

All store associates were very nice. Selections and deals were great.

Andy Mendez

La señorita Nolia o Noelia (la única señora con cubre bocas) realmente no recuerdo bien su nombre, nos trató muy mal por querer cambiar unos tenis de talla y no contar con el recibo en físico solo en electrónico, se paro frente a nosotros y simplemente nos decía que no a todo y que no nos podía ayudar de manera muy grosera, dándonos a entender que no nos creía que habíamos comprado los artículos ahí. Al momento de salir la señorita Rosario fue muy amable y nos ofreció una disculpa después de haber resuelto nuestro caso. Me quedo muy triste ya que nunca en ninguna tienda nos habían hecho sentir de esta manera, normalmente en tiendas de esta categoría el servicio al cliente y la atención son excelentes.

Dali Riahi

I've been there for a birthday shopping and JESSICA PADILLA who works there was very welcoming and was an example for a perfect future manager! The way she assisted me and the time she gave me and her great knowledge and patience were unbelievable! She was very communicative, gives you great ideas, very cheerful and does her best to make a successful win win situation for both the store and the costumer. She would ask the right questions to help me pick up something for my wife and even with her stuff she was very able to make whatever I ask for takes a second to happen. A great Team leader and a very respectful lady. Even all the stuff were nice and you can see them as a family. Also, the lady that works at the cashier register was very helpful and patient and she would do her best to satisfy the costumers requests. I WILL DEFINITELY GO BACK THERE even to live that great experience again and I highly recommend this store for whoever wants something of a great quality and reasonable price.
Best wishes to the team especially to Miss JESSICA!

Amy Garcia

Horrible customer service from the manager Abby! She said out loud to her employee hurry up I need these people out of the store after we bought $500 worth of merchandise! All because she wanted to close and leave. Worst customer service by the manager ABBY! If I could write a review without stars that’s what she deserves no stars!