Tory Burch - Orlando, Florida

Kevin Glynn

The sales team went above and beyond to not only make sure that my wife got the exact look with her sandals she was looking for but when my 6 year old daughter hurt her toe, they all did a great job of helping calm her down. I have never seen such a great response from store employees. This store has a staff filled with extremely caring and attentive employees.

Mariola Gonzalez

Very Bad customer service experience!!! I feel they were scrutinizing customers. Four employees on the back of the store talking to each other while customers had to call for their attention more than one time. Then I went to grab a bag and couldn’t reach and stand fell making a loud noise. I heard one of the employees said “Oh My God”. Three of them looked at me and proceeded to keep talking saying well she could’ve asked for help. Meanwhile non of them came to me to see if I needed help. Maybe I’m wrong but when I worked at store I went to the customer, I didn’t assumed customer would come to me.
It all worked out at the end, went to another store and found exactly what I was looking for… Kate Spade for the win!

Update: I texted the customer service number and they responded right away after hours. I had a call with the store GM and was very apologetic and said she would address the situation. At least I know my bad experience is not part of Tory Burch culture. They seemed to take my concern seriously.

Daniela Medrano Añez

DO NOT buy colored or leather shoes because water falls on them and they all get stained. I called the store, they couldn’t help me, they said they couldn’t do anything. Lost money

Jillian S.

Everyone was so nice! Ari helped me pick out a really pretty necklace and I felt so welcomed in the store. I love that they were willing to go out of their way to make sure I found something I liked. This is the best Tory Burch I’ve been to and I have been shopping here for a while. Great management!

Fábrika Creativa

They should adequately manage stress. Yesterday, my experience was extremely negative with a rather robust woman. She responded rudely, saying she was very busy and added, "This store is very crowded." The person spoke both English and Spanish. I was very surprised and not pleased at all with that treatment towards a customer. They should hire MORE staff or staff with experience working in such stores. Nothing is free there, and no one deserves the kind of response I received for simply asking a question. For me and anyone I can inform, I will not continue buying the brand, and I will certainly not go to a place where I have been treated so poorly.

Amy Sabillon

Vanessa assisted me in purchasing the specific Kira bag I set out to find. She helped me make a decision between two different sizes and colors available, and I was able to save a significance amount off the original price for the specific one I bought. She was incredibly sweet and offered her very helpful thoughts throughout the process. I was charmed by her service and will definitely shop from here again.

Carlos

I went in for a wallet for my wife and Kiara showed me a couple of handbags too and I ended up buying it !! I had a really great experience she assisted me so good and my wife loved the gifts. Definitely I will come back and follow her advice !! Thank you Kiara !

Dena Carman

I went the Tori Burch store with my girlfriend last week and we had a great shopping experience. Kiara and the other ladies on the staff helped my girlfriend find 3 pairs of shoes and for myself, I was introduced to the new vegan hand bag line. I am strict vegan, which includes all my products, clothing and household items. To learn that Tori has a designer bag made of mushroom leather and that it’s so well made got me super excited. I bought the baby bag in bone color and will be back for more. Do yourself, the world and the planet a favor and check out Tori Burch at Mall of Millenia. Ask for Kiara and the vegan bags! Super cute!